Pricing and usage

Overview

Carousel charges per billable step — there are no platform fees beyond the steps applicants actually complete.

A billable step is any verification an applicant completes in a workflow — identity, KYB, financial, credit, background, court & eviction, fraud & compliance screening, e-signature, or payment. Only completed steps are charged.

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Who Pays: Applicant or Business

Every workflow can be configured with one of two payment structures:

• Business pays — your business covers the verification costs and applicants complete the workflow at no charge. Results are delivered to your business as part of the application.
• Applicant pays — the applicant prepays for all the verifications they are about to undergo. They own their verified profile, choose whether to share it with the requester — or with others — and can request a refund if there are issues with their workflow.

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When Charges Happen

A charge occurs when an applicant completes a billable step in your workflow — nothing is charged before that.

• Completed steps — charged at the step’s fee.
• Abandoned or failed steps — never charged.
• Applicant-paid workflows — the applicant prepays for all the verifications in the workflow; if there are issues, they can request a refund.
• Invoices — itemized by billable step.

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Fees by Billable Step

Billable Step	Provider	Fee
Identity Verification	Onfido / Ondato	$- / step
Know Your Business (KYB)	Carousel	$- / step
Financial Verification	Plaid / Flinks	$- / step
Credit Check	TransUnion / Equifax / Experian (coming soon)	$- / step
Background Check	Fastkey / Checkr	$- / step
Court & Eviction Checks	OpenRoom / SOQUIJ / TAL / Checkr	$- / step
Fraud, AML & Compliance	Sanction Scanner	$- / step
Applicant Payment	Stripe	$- / step
E-Signature	PandaDoc	$- / step
Custom Questionnaire	Carousel built-in	$- / step
API / Webhooks	Carousel API	$- / call

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All Billable Steps Supported by Carousel

Category	Service / Step Type	Description
Financial Verification	Bank Connect	Connect and verify applicant bank accounts securely.
	Enrichment	Generate income and transaction insights from financial data.
	Document Upload	Retrieve verified data from uploaded financial data
	Rule Engine	Apply decision rules on financial data.
Identity Verification	Biometric Scan + ID	Match ID to selfie for identity verification.
E-Signature	Sign Document	Send and track e-signature requests (via PandaDoc).
Credit Check	Credit Report Pull	Retrieve credit bureau data (TransUnion, Equifax; Experian coming soon).
Applicant Payment	Verification Fee	Collect the verification fee that initiates the workflow (via Stripe).
Know Your Business	KYB Check	Verify a business’s identity, ownership, and registration details.
Background Check	Criminal Record Search	Identify criminal history or risk indicators (Fastkey, Checkr).
Court & Eviction Checks	Court Record Search	Surface filings, disputes, or legal activity (OpenRoom, SOQUIJ, TAL, Checkr).
Fraud, AML & Compliance	Watchlist Screening	Screen against sanctions and AML watchlists (Sanction Scanner).
Custom Questionnaire	Data Collection	Gather applicant information through dynamic forms.
API / Webhooks	Post URL / Data Transfer	Exchange data between Carousel and your system.

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Example Workflow and Total Cost

Let’s say your workflow includes:

1. Identity Verification
2. Financial Verification
3. Credit Check
4. E-Signature
5. Applicant Payment

If an applicant completes every step, here’s what you’re charged:

Step	Provider	Fee
Identity Verification	Onfido	$- / step
Financial Verification	Flinks	$- / step
Credit Check	Equifax	$- / step
E-Signature	PandaDoc	$- / step
Applicant Payment	Stripe	$- / step
Total for the workflow	—	≈ $ -

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FAQ