Developer FAQ
Help with your questions directly from the Carousel team — setup, integrations, pricing, security, and compliance.
Help with your questions directly from the Carousel team
About Carousel
What is Carousel?
Carousel is a modular platform that simplifies how businesses collect, verify, and process applicant data—turning complex workflows into intuitive digital flows.
Do I need to code to use Carousel?
Nope! Carousel is built for speed and simplicity. You can create flows using our drag-and-drop interface without writing a single line of code.
Can I white-label Carousel?
Yes. You can brand the applicant experience with your logo and brand colors.
Integrations & Workflow Setup
Who pays for the verifications?
Workflows can be configured either way: your business covers the verification costs, or the applicant pays to initiate their own workflow. When the applicant pays, they prepay for all the verifications upfront, own their verified profile, choose whether to share it with you — or with others — and can request a refund if there are issues with their workflow.
What kind of data can I collect with Carousel?
Everything from identity documents and banking data to e-signatures and payments. You choose the modules that fit your flow.
Pricing & Billing
How does pricing work?
Carousel charges per billable step — any verification an applicant completes in a workflow. See Pricing and usage for the full breakdown.
Security & Compliance
Is Carousel compliant with Quebec’s Law 25?
Yes. Carousel is fully compliant with Law 25 for Quebec users and applicants.
Are you SOC 2 compliant?
We're currently completing our SOC 2 Type I audit and will notify partners once certified.
What kind of access control does Carousel provide?
We support Role-Based Access Control (RBAC) and token-based authentication (JWT) to manage permissions per workspace.
Do you log system and user activity?
Yes. We use Datadog and AWS CloudWatch to log access attempts, anomalies, and other activity.
Do you support secure document uploads?
Yes. Documents are encrypted in transit and stored securely using AES-256 encryption in S3.
Can I delete applicant data on request?
Yes. Carousel supports right-to-erasure and data deletion requests under Law 25 and other privacy laws.
Additional questions? Speak to Support