FAQ

About Carousel

What is Carousel? Carousel is a modular platform that simplifies how businesses collect, verify, and process applicant data—turning complex workflows into intuitive digital flows.

Do I need to code to use Carousel? Nope! Carousel is built for speed and simplicity. You can create flows using our drag-and-drop interface without writing a single line of code.

Can I white-label Carousel? Yes. You can brand the applicant experience with your logo and brand colors.

Integrations & Workflow Setup

Can I plug in my own third-party service keys? Yes. For services like Flinks and Equifax, you can use your own API keys. For others, Carousel provides built-in integrations.

What kind of data can I collect with Carousel? Everything from identity documents and banking data to e-signatures and payments. You choose the modules that fit your flow.

Pricing & Billing

How does pricing work? Carousel charges a fee per billable step. Third-party services may also charge separately depending on whether you use your own key or ours.

Security & Compliance

Is Carousel compliant with Quebec’s Law 25? Yes. Carousel is fully compliant with Law 25 for Quebec users and applicants.

Are you SOC 2 compliant? We're currently completing our SOC 2 Type I audit and will notify partners once certified.

What kind of access control does Carousel provide? We support Role-Based Access Control (RBAC) and token-based authentication (JWT) to manage permissions per workspace.

Do you log system and user activity? Yes. We use Datadog and AWS CloudWatch to log access attempts, anomalies, and other activity.

Do you support secure document uploads? Yes. Documents are encrypted in transit and stored securely using AES-256 encryption in S3.

Can I delete applicant data on request? Yes. Carousel supports right-to-erasure and data deletion requests under Law 25 and other privacy laws.

Additional questions? Speak to Support